Sales IP Address - all the same in DLG email

dlgQuint · Joined: 25 Jun 2009 Posts: 34

In the post-purchase email that goes out to the customer, which I get a copy of, the "Sales IP Address" is the same for all customers.

2CO sends the customer's IP, in the "receipt" email, and they are all different, but the DLG IP is the same for everyone.

Where is that IP coming from? It's not my own, and I don't think it's my servers'. Is it 2CO's IP? It should be the customer's IP, right? Do I have something set wrong?

edit - oops, I probably should have posted this in the General Discussion forum.

Careygee · Joined: 24 Feb 2009 Posts: 59 Location: Georgia, USA

Quint,

It seems to me that the IP would be the IP of the
DLGuard Database which is sending you the Info.

In other words you are getting a copy generated by your database
DLGuard SQL and it is the same each time.

Another possibllity ??, but the IP may also be coming from Sam's
DLGuard "License" validation site ??

Does that make sense?
Carey
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dlgQuint · Joined: 25 Jun 2009 Posts: 34

I'm not sure what the point of sending that to the customer would be. I'll take a deeper look into it.

Careygee · Joined: 24 Feb 2009 Posts: 59 Location: Georgia, USA

Hi,

I did not say the Customer was geting the IP ...
Their IPs are probably different and they may not
even be receiving the IP you are refering to .....

Only You ... as you are getting a re-generated Copy.

You may want to get a friend to be a customer and
then compare their original email with your re-generated copy.

Hope this helps and makes sense.
Carey
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dlgQuint · Joined: 25 Jun 2009 Posts: 34

.
2CheckOut ===
.
2CO customers show:
"(Your sales IP address is: 64.128.185.196)" -- in the email.
These IPs show up under the customers on the DLG customer screen, too.
I checked the email to the customer (on another computer on another network) and it still says:
"(Your sales IP address is: 64.128.185.196)"
So it doesn't seem that I'm getting a different generated IP. My copy and the customer copy have the same IP.
.
It appears that these IPs in the emails are the notification source hosts (for INS), and might be the $_SERVER['REMOTE_ADDR'] variable. Here's a 2co page. http://www.2checkout.com/community/public/getting-started/originating-ip-address-for-ins-verification/
.
.
PAYPAL ===
.
Paypal Customers show:
(Your sales IP address is: 66.211.170.66) -- in the emails (both my copy and customer copy)
but seem to show the correct IP for the customers on the DLG customer screen.
It looks like 66.211.170.66 is the Paypla IPN host.
Here's a link: https://www.paypal.com/IntegrationCenter/ic_go-live.html
.
.
RECAP ====
For both Paypal and 2co, the Thank You emails are displaying the IPN and INS host IP, not the customer IPs.

For 2co, the INS IP is also showing up in the DLG Customer list.
But for Paypal, the actual customer IP is in the DLG Customer list.

It looks like maybe a wrong variable in the Thank You email, and possibly collecting the wrong value for 2co.
.
This doesn't seem too high on the priority list, but probably should get on the bug list, expecially if it's and easy fix and just a wrong variable in the Thank You email (which is probably and end 'leaf' in the data flow, with no dependancies.)
.

Careygee · Joined: 24 Feb 2009 Posts: 59 Location: Georgia, USA

This may or may not help, but

64.128.185.196 is:
2Checkout.com - Merchant Account / Credit Card Processing

66.211.170.66 is: EBAY - San Jose, CA

Carey
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admin · Posted: Fri Jul 10, 2009 1:38 am Post subject:

Hi Quint,

Since the Paypal email is sent from the server, this is the only IP that is available to DLGuard.

After payment, the customer returns to the download page, and this is when DLGuard can get the customer's real ip address and add it to it's database.

Because people weren't always returning to the download page straight away, I had to set the email to be sent when the IPN is loaded, not when they return to the download page.

So that's why this happens with Paypal.

With 2Checkout, I'll take a look at it. This was quite an early integration, and lately I've just been leaving the IP address blank, and it's filled out when the customer gets to the download page.

I can check this out and probably just remove the IP adding from 2CO.

cheers
Sam
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DLGuard: www.dlguard.com
GuardHQ: www.guardhq.com
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dlgQuint · Joined: 25 Jun 2009 Posts: 34

I see. Thanks Sam.

I don't think it's a real priority. Most people probably don't even know what it means.

admin · Posted: Sat Jul 11, 2009 9:47 pm Post subject:

No worries Quint, thanks for letting me know about it!

cheers
Sam
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DLGuard: www.dlguard.com
GuardHQ: www.guardhq.com
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